Widerrufsrecht
Last updated: September 18, 2026
Return Policy
We want you to be satisfied with your purchase.
In addition to your statutory consumer rights, we offer a voluntary 30-day return period from the date you receive your order.
To be eligible for a return, the item should generally be in the same condition in which you received it. The item must not be excessively used or damaged and should, where possible, be returned in its original packaging.
A receipt or proof of purchase may be required to process your return.
Statutory Right of Withdrawal
Consumers in the European Union generally have the right to withdraw from a distance contract within 14 days without giving a reason, unless a statutory exception applies.
The withdrawal period generally begins on the day on which you, or a person designated by you, receives the goods.
To exercise your right of withdrawal, please contact us at:
Email: ranjanmokati977@gmail.com
How to Request a Return
Please do not send products back without contacting us first.
Before returning an item, please contact our customer service team and provide, where applicable:
- Your order number
- Name used for the order
- Email address
- Reason for the return
- Photos of the item, if relevant
After reviewing your request, we will provide you with the appropriate return instructions.
Return Address
Approved returns must be sent to:
SS 65 ApS
C/O Stanislav Hunev
Lyngholmsvej 22, st. th
9200 Aalborg SV
Denmark
Returns sent without prior contact may be difficult to identify or process.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include your order number and photos where possible.
We will review the issue and provide an appropriate solution, which may include replacement, return, or refund depending on the circumstances.
Non-Returnable Items
Certain products may be excluded from returns where permitted by law, including:
- Customized or personalized products
- Perishable goods
- Sealed hygiene products after the seal has been removed
- Gift cards
- Other products excluded by applicable law
Your statutory rights regarding defective products remain unaffected.
Refunds
Once we receive and inspect an approved return, we will notify you of the status of your refund.
If approved, the refund will normally be issued to the original payment method.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Contact
SS 65 ApS
C/O Stanislav Hunev
Lyngholmsvej 22, st. th
9200 Aalborg SV
Denmark
CVR: 44685787
Email: ranjanmokati977@gmail.com
Telephone: +45 40 68 72 39
Website: ldjaia.shop